Quality policy:
Our values:
- CUSTOMER FOCUS
- STAFF ACCOUNTABILITY AND INVOLVEMENT
- CONSTANT MONITORING OF BUSINESS PROCESSES:
- CONTINUOUS IMPROVEMENT
Focused attention to the customer
Our customers’ expectations and needs are the basis for the realization of our products and services, which must ensure functionality, efficiency, safety, innovation, high quality and environmental friendliness.
Our goal is constant attention to customers’ needs both in terms of quality and precision of work and logistics and timing of implementation from receipt of order to final delivery of artifacts.
We make our customer orientation better and longer lasting through the development of long-term relationships with customers and suppliers.
Responsibility
All workers working in our Company are responsible for the results of their activities. All must find themselves ready to accept this responsibility through awareness of the clear and precise objectives that the Company intends to achieve. The ways of interaction with customers and suppliers decided by the management and are communicated to the relevant personnel.
Continuous improvement
Constant monitoring of the company’s organization and processes, makes it possible to define and keep under control, on a regular basis, the evaluation indices (performance), the results of which are a prerequisite for improving the professional activities of all workers and, consequently, the entire company quality system and related processes.
Speeding up the process
Acting quickly and effectively in the market is a crucial advantage for business development. We make our service delivery processes faster by orienting them to simplicity and immediacy of action with respect to the customer’s request.
Legal requirements
Our way of working is especially attentive to workplace safety regulations and accident prevention toward workers.
Knowledge and motivation
The professional development of workers is included in the improvement plans, periodically discussed by company management.
Management encourages teamwork, providing motivation and fostering creativity.
Our goals:
- Constant attention to customer needs
- Act quickly and effectively in the market
- Loyalty of relationships with customers and suppliers.
- Business management geared toward value creation to ensure continuity and satisfaction for both ownership and workers and employees
Evelina Pernici
Antonio Pernici
General Management