Orders, Shipments and Returns – FAQ

How can I track my order?

To track your order, go to the order tracking page.

How can I cancel or change my order?

Once your order has been placed, we are unable to change any details or cancel your order.

What if I haven’t received my order?

If you have not received your order, please contact our customer service department (visit our Contact Us page for details).

What are the costs and delivery times?

We will fulfill orders within 5 business days

What happens if I receive my order and it is damaged, defective, or different than what I ordered?

If you are not completely satisfied with your order, please contact our customer service department (visit our Contact Us page for details).

How to make a return?

To make a return, the product must be intact and undamaged. To get a refund, please contact our customer service department (visit our Contact Us page for details).

What are the costs and delivery times?

We have a few options for delivery, depending on where you are. Visit our “track my shipment” page for full details.